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Monday, August 29, 2011

FAQs - Business Process Monitoring (Process Modelling)


Can business processes from the project part (SOLAR01) be reused for Business Process Monitoring?
*A: Yes, you can reuse your modelled business processes for the project. But they cannot be directly used. You have to copy them first from the project part into the "Solution Directory" for Operations. So go into the Solution Directory and use the F4 value help on business process level with the source "Project". Once the process is copied to the Solution Directory, this process can be used for Business Process Monitoring.
In what way can process models from other modelling tools like Aris be reused?
A: There is no direct integration between Aris or any other modelling tool. Aris process models can be interchanged with the project part of SAP Solution Manager (where SAP Solution Manager is supposed to be the leading tool). From the project part then business processes can be copied into the Solution Directory and then be used for Business Process Monitoring.
Remark: Please be aware that Aris processes are in 95% of the cases not immediately fitting in order to be used for Business Process Monitoring. Aris processes are usually too granular for a daily operational alert monitoring like Business Process Monitoring, i.e. you cannot overlook a complete process on just one screen. So usually Aris processes need to be brought to a different abstraction layer for a meaningful Business Process Monitoring. However, maintaining business processes in SAP Solution Manager is of low effort. Hence, SAP usually recommends to either maintain business processes in SAP Solution Manager from scratch or to adapt in SAP Solution Manager the business processes derived from ARIS.
How should a business process be modelled for Business Process Monitoring, i.e. what is the granularity expected?
A: The Business Process Monitoring is working with the 3 level hierarchy provided by SAP Solution Manager (business scenario, business process, business process step) where the lowest step level should be represented by a transaction code or a background job that is executed. This kind of granularity is SAP's general recommendation that is also expected from other SAP Solution Manager functionalities.
How is the performance of the backend affected by Business Process Monitoring?
A: So far no customers reported significant performance decreases on the backend due to Business Process Monitoring. A system resource consumption of 2% is already considered as high for Business Process Monitoring, while other monitoring tools often consume 10-20% of system resources.
Are there template processes available that can be used for Business Process Monitoring?
A: Yes, there are process templates available that contain Business Process Monitoring configuration. These templates can be downloaded from the SAP Service Marketplace under (login required) https://service.sap.com/bpm > Media Library > Technical Information and then uploaded into your SAP Solution Manager via transaction SOLUTION_TRANSFER.
Remark: The template processes in the Business Process Repository contain no monitoring configuration

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