Troubleshooting SAP CCMS Counter Selection

When trying to choose counters for the SAP CCMS monitor, SiteScope for Windows may display a blank screen or a Java exception message on the Choose Counters page. SiteScope will also make an entry in the /SiteScope/error.log.

The error message will be similar to the following:
' ' is not a valid monitor set name
(function 'BAPI_SYSTEM_MON_GET_TREE')
com.sap.mw.jco.JCO$Exception: (104)
RFC_ERROR_SYSTEM_FAILURE: See RFC trace file
or SAP system log for more details

This may be caused by a compatabiliy issue with a dynamic link library that may be included with SiteScope.

Note: This library is only used on the Windows version of SiteScope.

To correct the Counter Selection error
1. Stop the SiteScope service
2. Look for the file librfc32.dll in the /SiteScope/bin directory. If this file is present delete it.
3. Restart the SiteScope service.
4. Open SiteScope and create a new SAP CCMS Monitor