A: Technical prerequisites are described in SAP notes 784752 - "BPMon in SAP Solution Manager - Prerequisites" and 521820 - "Availability of Business Process Monitoring".
A: Yes, there are more than 500 out-of-the-box key figures shipped with Business Process Monitoring. Please look at the presentation "Business Process & Interface Monitoring - Part 2" under (login required) https://service.sap.com/bpm > Media Library > Customer Information.
A: Yes, Business Process Monitoring offers a complete Customer Exit framework in order to develop customer-specific key figures. Please also have a look at the document "Setup Guide - Customer Exit" under (login required) https://service.sap.com/bpm > Media Library > Technical Information. In many cases you can even have it simpler than this. If your new key figure shall only consist of one select statement on one table with up to 5 fields within the where clause then you can use the Table Entry Counter
A: In general the target groups are 2nd or 3rd level Application Support on IT side, IT Basis Support team and on business department side the business process or functional owners.
What are typical use cases that Business Process Monitoring in SAP Solution Manager can be used for?
A: Typical use cases are 1) Automating labor intensive monitoring tasks, 2) Internal benchmarking and gaining business process transparency, 3) Support and safeguard GoLives, 4) Monitor SOX compliance.
A: The technical implementation of Business Process Monitoring is very simple and quick, as so many key figures are provided out-of-the-box. A simple pilot is always implemented within a day during the SAP CQC service for Business Process Monitoring. it is even possible to implement a Business Process Monitoring pilot within half a day. A comprehensive monitoring pilot including the configuration of auto-reaction methods takes usually up to a week. But if you want to make a big global or regional roll-out of Business Process Monitoring which covers many different countries and organizational units then this might easily take 6-12 or even 18 months. Hence the challenge is the organizational change management and the collection of monitoring requirements, but not the technical implementation.
A: Yes, everything that is written into the CCMS within your whole system landscape can be included per copy & paste into the Business Process Monitoring. You can also use SAPCCMSR agents in order to monitor on operating system level. Besides you can use the Customer Exit framework as mentioned above in order to write your own data collectors. With the upcoming release there will be further options provided to simplify non-SAP and non-ABAP monitoring. But of course SAP will not provide similar out-of-the-box key figures for non-SAP as are provided for SAP applications.
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