FAQs - Business Process Monitoring (Auto-reactions)

Can I create other auto-reactions than email, SMS or SAP Service Desk messages?

A: Yes, everything that is supported by SAPConnect can be used as auto-reaction method. With the next release there will be also a BadI provided so that you can create your own auto-reaction methods, e.g. raising an event. Also refer to SAP note 455140 - "Configuration of e-mail, fax, paging or SMS using SMTP" for technical details on SMTP configuration. You can also program your own auto-reaction methods via BadI .

Can I send an email to more than one recipient?

A: Yes, you can send emails to "Shared distribution lists" that you defined within the SAP Business Workplace (transaction SBWP) within the SAP Solution Manager. Those distribution lists can contain different recipients of different types like email or SMS.

Can I influence the layout of an email that is sent as auto-reaction?

A: Yes, with the ST-SER release 701_2010_1 you are able to configure the email subject, provide text templates for the email body, generate URLs into the email or program your own auto-reaction methods via BadI .

Can I forward alerts to other monitoring consoles?

A: At the moment other consoles are usually just pulling BPMon data from CCMS. As mentioned above with ST-SER 2010_1 several BadIs are provided so that you can create your own auto-reaction methods , e.g. pushing an alert to another console. Nevertheless you should evaluate what benefit you will have from forwarding alerts to other consoles. As only Business Process Monitoring provides the possibility to analyze the root-cause behind an alert, a logon to SAP Solution Manager is necessary anyway. Any other console provides just an option to display alerts but no root-cause analysis for BPMon alerts.

Can I create other trouble tickets than SAP Service Desk messages?

A: Yes and no. There is no direct integration between Business Process Monitoring and non-SAP ticket tools. But you can connect SAP Service Desk and other ticketing tools via a bi-directional web service interface. For further information see http://help.sap.com/saphelp_smehp1/helpdata/en/b3/64c33af662c514e10000000a114084/frameset.htm. As mentioned above with ST-SER 2010_1 several BadIs are provided so that you can possibly use these BadIs in order to integrate with your ticketing system

Auto-reactions are not created or sent out. What can I do about it?

A: A complete Troubleshooting Guide for Business Process Monitoring is available under http://service.sap.com/bpm > Media Library > Technical Information or directly here