Scenario Overview of SAP Solution Manager

The Implementation and Upgrade scenarios support the implementation of customer projects and the definition of template projects and upgrade projects. In template projects, you define one or more templates containing scenarios, documents and configuration for re-use in other systems, e.g. for a global roll-out of centrally defined implementation settings. These Implementation and Upgrade scenarios include roadmaps, an editor for creating and maintaining business blueprints, access to the Implementation Guides (IMG), and tools for testing, monitoring and distributing Customizing.

 

The Solution Monitoring scenario provides support for functionalities such as Service-Level Reporting, EarlyWatch Alert, Business Process Monitoring, System Monitoring, Central System Administration, System Landscape Reporting, as well as user-defined alerts.

 

The Service Desk of the SAP Solution Manager offers a complete infrastructure for organizing and operating a solution-wide support organization at your site. The Service Desk promotes effective user support in your SAP solution landscape every step of the way - from the end-users to your internal support organization and when necessary to SAP.

 

Change Request Management in SAP Solution Manager is aligned to the processes in the IT Infrastructure Library (ITIL), the de facto standard for service management. As defined in ITIL, the objective of Change Management is to carry out changes economically and in a timely manner with minimal risk. Change Request Management includes processes for managing change requests, project management, and change logistics.

 

The operations Collaboration section of the SAP Solution Manager is the point of access to SAP support services, including remote services, on-site services, self services, and Best Practice documents. Based on your solution configuration, recommendations for these services are triggered dynamically. The reports resulting from each service are available and are archived in the operations section. The reports are useful documentation stored in the SAP Solution Manager and serve as reference information for the efficient future operation of your solution landscape.

 

A key requirement for efficient and safe support of IT solutions is the ability to perform root cause analysis with speed and efficiency. Diagnostics in SAP Solution Manager provides standardized tools for the support of customer solutions, including third-party components. The tools enable a systematic and targeted cross-component localization of the root cause of IT problems. The centralized approach avoids that many experts have to search for possible root causes on all components involved, in most cases without success. With the possibilities of Diagnostics, your support organization can both save costs and accelerate the time required for problem resolution.